Benefits

Postal employees receive the same general benefits provided to federal employees for the most part. However, USPS employees pay considerably less for their health care bi-weekly premiums than the competitive Civil Service does.

Vacation & Sick Leave

All employees receive generous benefits including:

  • 10 paid holidays
  • 13 days of vacation for the first three years, twenty days of vacation with three to fifteen years service and after fifteen years twenty-six days.
  • Additionally, 13 sick days are accrued each year regardless of length of service. Employees are permitted to carry their sick leave balances year to year. Many retire with over a years sick leave which they can apply towards their retirement time.
  • Military time counts toward benefits. If you have three years of military service, you begin with four weeks paid vacation and three years towards retirement. You can buyback your military time so that it counts towards your federal civil service retirement.

Health Benefits & Life Insurance

Medical health plans under the Federal Employees Health Benefits (FEHB) program are diverse and costs are comparatively low considering that the federal government pays two thirds of the premiums for employees and retirees. The medical plan is an employee-employer contribution system and includes HMO and Blue Cross and Blue Shield programs. There are hundreds of plans to choose from.

The Federal Employees’ Group Life Insurance (FEGLI) program is available to all employees. The FEGLI program offers low cost term life insurance for the employee and basic coverage for the family. FEGLI offers up to five times the employee’s salary in death benefits.

Other insurance benefits include:

  • Federal Employees Long Term Care (FELTC)
  • Federal Employees Dental Vision Care (FEDVIP)
  • Federal Flexible Spending Account Program (FSAFEDS)

One of the primary benefits of Postal Service employment is the satisfaction you experience from working in a challenging and rewarding position. Positions are available with the level of responsibility and authority that you desire.

Retirement

The Postal Service’s retirement system is a three tiered system comprised of the following:

  • A fixed annuity based on your years of service
  • A defined contribution 401K THRIFT Savings Plan with a 5% employer match
  • Social Security

The Postal Service retirement system is the same as the federal civil service. Annuitants receive 1% of their high three earning years average salary for each year of service. For example, if you work 25 years and retire you would receive 25% of your salary for life and the annuity is adjusted for inflation each year.

Social Security is also withheld and the employee contribution system is fashioned after a 401k defined contribution plan. You can elect to contribute into their THRIFT savings 401k plan. The government will match your contribution up to 5 percent. This is effectively a 5 percent pay increase. Your contributions are tax deferred and reduce your taxable income by the amount contributed. The retirement benefit is determined by the amount that has accumulated during the employee’s career. This includes the interest earned and capital gains realized from the retirement fund.

There are many withdrawal options including lump sum and various fixed term annuities. The contribution plan payout is in addition to the social security benefits that you will be eligible for at retirement. Postal workers pay considerably less for their health benefits than competitive federal civil service employees due to their negotiated union contracts.

Pay Tables

Starting pay for 2015 varies for each position from mail handlers represented by the National Postal Mail Handlers Union to postal clerks and everything in between. Each union negotiates the salary for their member. The Mail Handler Grade 4 and 5 pay scales are listed below and pay starts at the level 4 step AA at $16.08 per hour or $33,449 annually PLUS benefits. You also have numerous pay scales for the American Postal Workers Union (APWU) that represents 220,000 postal workers that belong to the Clerk, Maintenance, Motor Vehicle, or Support Services divisions. The largest pay system in the Postal Service is predominantly for bargaining unit employees. There are also Executive and Administrative Schedules for non- bargaining unit members, with pay ranging from $23,279 up to an authorized maximum of $120,617.

The Postal service has multiple pay systems, most affiliated with a specific union. Pay scales for the National Postal Mail Handlers Union, the APWU, and Administrative Management pay scales are included here. VIst the National Postal Mail Handlers Union and APWU sites for other related pay schedules.

Mail Handlers Pay Tables

The following pay table is for Mail Handlers represesnted by the National Mail Handlers Union. The pay tables are effective beginning on March 8, 2014.

mailhandlerpay

Postal Clerks, Maintenance, motor vehicle, and support services
Pay Tables

Printed below are the full-time annula basic rates and hourly rate schedules for clerks, maintenance, motor vehicle and support positions effective November 16, 2013 that are represented by the APWU. 

2013payschedule

hourlyrate

Executive & Administrative Pay

POSTAL SERVICE (1/11/2014)
EXECUTIVE & ADMINISTRATIVE STEP SCHEDULE (EAS)

EAS GRADE

MIN/MAX

EAS GRADE

MIN/MAX

A-E $12.61 / $18.64 $18.64

1

$23,279 / $30,761

15

$41,392 / $64,634

2

$24,041 / $31,770

16

$42,861 / $72,286

3

$24,831 / $32,814

17

$44,764 / $75,491

4

$25,834 / $34,139

18

$46,729 / $78,807

5

$26,693 / $35,275

19

$48,942 / $82,542

6

$27,658 / $36,549

20

$51,598 / $87,020

7

$28,789 / $38,045

21

$54,105 / $91,247

8

$29,945 / $39,570

22

$57,321 / $98,893

9

$31,114 / $41,115

23

$60,446 / $104,281

10

$32,261 / $42,633

24

$63,439 / $109,442

11

$34,003 / $53,095

25

$66,592 / $114,887

12

$35,634 / $55,643

26

$69,915 / $120,617

13

$37,296 / $58,239

14

$39,243 / $61,280

Job Descriptions

The mail carrier, clerk, and many other post office job occupations presented here are excerpted from Post Office Jobs. The job descriptions show the tremendous diversity that the U.S. Postal Service, a Fortune 500 company, offers. Anyone interested in these jobs will need to take the 473 Battery Test or any one of the other postal exams administered by the Postal Service when they first apply. Over half of all Postal Service workers began their career as a mail carrier or clerk after taking and passing an entrance exam.

For the majority of jobs, Postal Service employees get the first opportunity to apply for vacancies through what is called an internal merit promotion program. If the hiring manager determines that an insufficient pool of qualified applicants exists or no qualified bidders (applicants) are selected for a vacancy, the agency advertises the job to the general public on their web site and through classified ads. They also post job announcements at hiring postal facilities. Not all jobs are filled through written exams. A number of jobs, including corporate and professional positions, are advertised direct to the public. Resumes and the PS Form 2591 ( Application for Employment) are accepted.

The job description for general delivery and other occupations are included on this site and there are occupational job descriptions, over 30 total, for major postal trades in the 5ht edition of Post Office Jobs. You will also find information on working conditions, employment, training, earnings, and other qualifications.

  • Automotive Technician
  • Custodian and Custodial Laborer
  • Data Conversion Operator
  • Maintenance Positions
  • Vehicle Operator / Tractor-Trailer Operator
  • Processing, Distribution & Delivery
  • City Carrier & Clerk
  • Distribution Clerk, Machine & Flat Sorting Machine Operators
  • Mail Handler
  • Mail Processor
  • Automated Mark Up Clerk
  • Postal Police Officer
  • Telecommunications Specialist
  • Additional Resources

Clerk Jobs Clerk Job listings in the Private Sector

Automotive Technician

Performs routine and complex repairs and maintenance on all types of motor vehicles used in the postal fleet; troubleshoots and diagnoses more complex vehicle malfunctions using a variety of computerized test equipment; may provide assistance to lower level employees.

DUTIES AND RESPONSIBILITIES

1. Diagnoses operating difficiculties on a variety of vehicles and performs operational checks on engines; its major
supporting systems, parts, components, assemblies; including emissions systems, electrical, computer and electronic
controlled components.
2. Performs various computerized and electronic diagnostic tests using specialized equipment; interprets trouble codes and
other information from electronic scanners and test analyzers; uses reference materials such as service manuals and wiring
schematics to determine operational difficulties, driveability problems and evaluates performance efficiency.
3. Conducts visual and auditory vehicle inspections, road calls and road tests before and after maintenance and repairs;
annotates vehicle problems on work orders.
4. Provides technical guidance and instructions to mechanics and technicians on more difficult repairs and in the use of
specialized computer-aided diagnostic equipment.
5. Performs maintenance and repairs resulting from normal preventive maintenance inspections.
6. Prepares and updates vehicle records, maintains vehicle records; annotates labor time, parts and/orequipment and other
pertinent data on work orders.
7. Performs engine tune-ups; removes, replaces, adjusts, cleans parts, components, assemblies and accessories; uses a
variety of specialized test equipment to adjust systems and components to prescribed operating tolerances.
8. Troubleshoots malfunctioning vehicles resulting from road calls and identifies improperly functioning part(s) and repairs or
replaces.
9. Repairs and replaces major components including transmissions , differentials, brake systems, power assist units,
steering and suspension assemblies.
10. Performs other job related duties and responsibilities in support of primary duties.
11. Follows all established safety practices and procedures; complies with all postal, local, state and federal environmental
regulations and policies.

Custodian and Custodial Labore

Note: These positions are restricted to veteran preference eligibles.

Custodian duties include manual cleaning, housekeeping, and buildings and grounds maintenance. Custodial laborers perform manual labor in connection with the maintenance and cleaning of the buildings and grounds. All positions may include irregular hours.

General Qualifications: All applicants will be required to take a written examination. The examination and completion of forms will require approximately one hour and 30 minutes. Custodial positions require prolonged standing, walking, climbing, bending, reaching and stooping. Employees must lift and carry heavy objects on level surfaces, on ladders and/or stairways. Custodial positions may require the use of hand tools and power cleaning equipment.

A qualification for postal employment is to be drug-free. This is determined through the use of a urinalysis drug screen. Applicants who qualify on the examination and are in the area of consideration for employment will be scheduled for the drug test.

Applicants must have vision of 20/40 (Snellen) in one eye and the ability to read without strain printed material the size of typewritten characters; glasses permitted.

Data Conversion Operator

Data Conversion Operators extract information from source documents, transfer that information to computer input forms, and enter data using a keyboard.

General Qualifications: All applicants will be required to take a written examination. The examination and completion of forms will require approximately two hours.

Applicants must have six months or equivalent of clerical or office machine operating experience, preferably on a data conversion machine. Typing is required.
A qualification for postal employment is to be drug-free. This is determined through the use of a urinalysis drug screen. Applicants who qualify on the examination and are in the area of consideration for employment will be scheduled for the drug-test.

Applicants must have vision of 20/40 (Snellen) in one eye and the ability to read without strain, printed material the size of typewritten characters, corrective lenses permitted. The ability to distinguish basic colors and shades is desirable.

Applicants must be able to hear the conversational voice; hearing aids permitted.

Maintenance Positions

Maintenance positions require highly skilled and experienced individuals. All applicants must meet the Knowledge, Skills, and Abilities listed on the job description.

General Qualifications: All applicants will be required to pass a three-hour written examination, complete a Candidate Supplemental Application booklet and successfully complete an interview. A qualification for postal employment is to be drug-free. This is determined through the use of a urinalysis drug screen. Applicants who qualify on the examination and are in the area of consideration for employment will be scheduled for the drug test.

Maintenance positions require prolonged standing, walking, climbing, bending, reaching and stooping. Employees must lift and carry heavy objects on level surfaces, on ladders and/or stairways.

For positions requiring driving, applicants must have a valid state driver’s license and a safe driving record. They must be able to obtain a Government Motor Vehicle Operator’s Identification Card. Applicants may be required to qualify on industrial powered lifting equipment.

Applicants must have vision of 20/40 (Snellen) in one eye and the ability to read without strain, printed material the size of typewritten characters; glasses permitted. The ability to distinguish basic colors and shades is required.

Vehicle Operator / Tractor-Trailer Operator

Motor Vehicle Operators operate mail trucks to pick up and transport mail in bulk. Tractor-Trailer Operators operate heavy duty tractor-trailers either in over-the-road service, city shuttle service or trailer operations. May include irregular hours.

General Qualifications: Applicants for Motor Vehicle Operator and Tractor-Trailer Operator positions must have at least two years of driving experience, with at least one year of full-time experience (or equivalent) driving at least a seven-ton capacity truck or 24-passenger bus.

For Tractor-Trailer Operators, at least six months of the truck driving experience must be with tractor-trailers. Only driving experience in the United States, its possessions, territories, or in any United States military installation worldwide will be considered.

At the time of appointment, applicants must have a valid commercial driver’s license, with air brakes certification, for the type(s) of vehicle(s) used on the job from the state in which they live. After being hired, applicants must be able to obtain the appropriate certification to operate specific postal vehicles.

Applicants will be required to pass a two-hour and 30-minute written examination and must also complete forms detailing their employment history, driving record, and other qualifying factors, to demonstrate possession of the following abilities: 1) Ability to drive trucks safely. 2) Ability to drive under local conditions. 3) Ability to follow instructions and prepare trip and other reports.

A qualification for postal employment is to be drug-free. This is determined through the use of a urinalysis drug-screen. Applicants who qualify on the examination, and are in the area of consideration for employment, will be scheduled for the drug test.

Applicants must have a vision of at least 30/30 (Snellen) in one eye and 20/50 (Snellen) in the other eye and the ability to read, without strain, printed material the size of typewritten characters; corrective lenses permitted. Operators must also be able to hear the conversational voice, hearing aids permitted.

Processing, Distribution & Delivery Positions

General Qualifications: qualification for postal employment is to be drug-free. This is determined through the use of a urinalysis drug screen. Applicants who qualify on the examination and are in the area of consideration for employment will be scheduled for the drug test. All applicants will be required to take a written examination. The examination and completion of forms will require approximately two hours and fifteen minutes.

At the time of the examination, the applicant may select any or all of the seven different jobs listed below.

Job Choices:

  • CITY CARRIER
  • CLERK
  • DIST. CLERK, MACHINE
  • FLAT SORTING MACH. OPER.
  • MAIL HANDLER
  • MAIL PROCESSOR
  • MARK UP CLERK

How to Apply:

Visit our “Resource” page for direct links to the Postal Services recruiting site and phone numbers. If you call you must first have the announcement number to apply by phone. You can now apply on-line for many entrance exams.

Applicants will be notified of the date, time, and place of the examination after they apply for a job and they will receive official notification via email and advised to take the initial assessment, Part D of the 473 Exam, online. Parts A, B, and C will be scheduled within 14 days of the date you first applied.

Also, explore and apply for all job vacancies in the government and private sectors to improve you chance of employment.

City Carrier and Clerk

Clerks work indoors sorting and distributing mail. They may be required to work with the public selling stamps and weighing parcels, and are responsible for all money and stamps. May include irregular hours.

City Carriers collect and deliver mail in all kinds of weather, and walk and/or drive on their route. Carrier and clerk positions require prolonged standing, walking, reaching and the ability to lift 70 pounds. Carriers are also required to carry a mail bag weighing as much as 35 pounds.

For positions requiring driving, applicants must have a valid state driver’s license and a safe driving record. They must be able to obtain a Government Motor Vehicle Operator’s Identification Card. Applicants must have a vision of 20/40 (Snellen) in one eye and the ability to read without strain, printed material the size of typewritten characters, glasses permitted. Clerks working with the public must be able to hear the conversational voice.

Distribution Clerk, Machine & Flat Sorting Machine Operators

Distribution Clerk, Machine and Flat Sorter Machine Operators are required to operate machinery which sorts and distributes letters or flats (magazines, over-sized envelopes etc.). Individuals must read address ZIP Codes and enter codes, using special purpose keyboards. Operators must also load and unload the machines, and the job may include irregular hours.

Distribution Clerk, Machine applicants must pass a vision test and possess the manual dexterity required to operate a two-handed keyboard. Vision requirements are: 20/40 (Snellen) in one eye and at least 20/100 (Snellen) in the other, and the ability to read without strain printed material the size of typewritten characters; corrective lenses permitted.

Flat Sorting Machine Operator applicants must pass a vision test and possess the manual dexterity required to operate a one-handed keyboard. Vision requirements are: 20/30 (Snellen) in one eye and 20/50 (Snellen) in the other; corrective lenses permitted. The ability to distinguish basic colors and shades is desirable.

Mail Handler

Mail Handlers work in an industrial environment. Duties include the loading, unloading and moving of sacks of mail and packages weighing up to 70 pounds. May include irregular hours. Prior to appointment, applicants will be required to pass a test of physical abilities. Applicants must demonstrate they can lift and carry up to 70 pounds.

Applicants must have a vision of 20/40 (Snellen) in one eye and the ability to read without strain, printed material the size of typewritten characters; corrective lenses permitted. The ability to distinguish basic colors and shades is desirable.

Mail Processor

Mail Processors are required to stand for prolonged periods of time loading and unloading mail from a variety of automated mail processing equipment. May include irregular hours. Applicants must have a vision of 20/40 (Snellen) in one eye and the ability to read without strain, printed material the size of typewritten characters; corrective lenses permitted. The ability to distinguish basic colors and shades is desirable.

Automated Mark Up Clerk

Automated Mark Up Clerks enter change of address data into a computer data base, process mail and perform other clerical functions. May include irregular hours. Applicants must have six (6) months or equivalent of clerical or office machine operating experience. Typing is required. Applicants must have a vision of 20/40 (Snellen) in one eye and the ability to read without strain, printed material the size of typewritten characters; corrective lenses permitted. The ability to distinguish basic colors and shades is desirable.

 

 

Overview

Thousands apply each year for postal jobs, and those who understand the hiring process and study for entrance exams – when required – will dramatically improve their chances. The Postal Service never charges fees to take an exam or to apply for jobs. Don’t be misled by ads that offer postal employment and charge a fee for their services. You will find what you need on this site and in our Post Office Jobs Study Guide.

This site provides an overview of what is available, including many jobs that don’t require written tests, and how to apply for them. Over half of all workers are mail carriers and clerks; however, postal workers are employed in hundreds of diverse occupations, from janitors and truck drivers to accountants, personnel specialists, electronics technicians, and engineers.

Post Office Jobs Overiew

  • Introduction
  • Employee Classifications
  • Hiring Process
  • Qualification Requirements
    • Age Limits
    • Entrance Exams
    • Citizenship
    • Physical Requirements
    • State Driver’s License
    • Drug Testing
  • Postal Employee Benefits
  • Postal Service Pay Scales
  • eCareer Web Site – USPS job search instdructions and links
  • Rural Carrier Update – Rural carriers must now pass the 473 exam

Introduction

Getting in is half the battle. If you are qualified in an occupation that currently has no openings, apply for positions that require the 473 exam for entry level positions such as Postal Clerks and Mail Carriers to get in the door. You can also apply for related occupations that you meet the qualifications for. The Postal Service generally advertises jobs in-house first to offer qualified workers opportunities for advancement. If the position can’t be filled in-house it advertises the jobs to the public. You will have the opportunity to bid on other jobs if you have the qualifications and a good track record.

Another option is to apply for supplemental work as a casual or transitional part time employee. The Postal Service hires many casual workers to assist with mail-delivery during peak periods, and hires transitional employees to backfill for career carrier positions. You don’t have to pass an exam to be hired, and if you do well in the position you will be able to take the 473 exam when jobs do open up. Many current employees started out as supplemental workers. Casuals can work two 89-day employment terms and 21 days during the Christmas holiday each year and transitional employees can work up to one year to backfill for letter carriers. Also consider applying for rural carrier positions in your area.

Supplemental workers earn a fair wage, and you will get exposure to what the Postal Service has to offer. These jobs are demanding and have flexible schedules and often require long hours on short notice.

Adding benefits, overtime, and premiums, the average bargaining unit annual compensation rate was $72,099. The Postal Service is huge by any standard, employing over 671,000 workers with an annual operating revenue of $67 billion. It pays over $2 billion in salaries and benefits every two weeks to workers in 300 occupations for positions at 37,000 post offices, branches, and stations throughout the United States. Hiring is needed each year to backfill for retirements, transfers, deaths and to replace employees who choose to leave for other reasons.

Starting pay is $20.94 per hour, $43,555 per year, for part-time flexible mail carriers. Mail handlers start at $15.65 per hour, $32,553 per year, and clerks start at $19.19 per hour, $39,915 per year. Workers are initially hired under the part-time flexible pay scale and typically work 40 or more hours per week.

The largest pay system in the Postal Service is predominantly for bargaining unit employees. There are also executive and administrative annual Pay-For-Performance schedules for non-bargaining unit members that pay from $21,293 up to an authorized maximum of $110,329. The PS pay scale is the largest pay system in the USPS and is predominately for bargaining unit employees.

 

Employee Classification

Bargaining unit employees initial appointments are either casual or transitional (temporary) or Part-Time Flexible (Career). Hourly rates for Part-Time Flexible employees vary depending upon the position’s rate schedule. Some positions are filled full-time such as the Maintenance (Custodial) classification. Corporate non-tested positions are classified differently. Click here for Corporate job information.

Full-Time and Part-Time Flexible (career) employees compose the Regular Work Force. This category includes security guards. Part-Time Flexible employees are scheduled to work fewer than 40 hours per week and they must be available for flexible work hours as assigned. Part-Time Flexible employees are paid by the hour. Hourly rates vary from $16.72 for PS Grade 3 Step BB to $31.62 for PS Grade 11 step P. See page 15 for a complete pay scale listing.

A Supplemental Work Force is needed by the Postal Service for peak mail periods and offers casual (temporary) employees two 89-day employment terms in a calendar year. During Christmas an additional 21 days of employment can be offered to Supplemental Work Force employees. Transitional (temporary) employees can work up to 360 days in carrier positions

College students may be considered for casual (temporary) employment with the Postal Service during the summer months. The rate of pay ranges from $6.55 to $22.50 per hour. Tests are not required and appointments can not lead to a career position. Apply early for summer work. Contact Post Offices in your area by no later than February for summer employment applications. Casual temporary positions are also advertised on the Postal Services’ employment and job listing web site. Visit the “Resources” section for direct links to their site.

Qualification Requirements

Various standards from age restrictions to physical requirements must be met before you can take one of the Postal Service exams.

  • Age Limit
  • Entrance Exams
  • Citizenship
  • Physical Requirements
  • State Driver’s License
  • Drug Testing

Age Limit

You must be 18 to apply. Certain conditions allow applicants as young as 16 to apply. Carrier positions requiring driving are limited to age 18 or older. High school graduates or individuals who terminated high school education for sufficient reason are permitted to apply at age 16.

Entrance Exams

Applicants for clerk, carrier and other specific jobs must pass an entrance exam. Specialties such as mechanic, electronic technician, machinist, and trades must also pass a written test. The overall rating is based on the test results and your qualifying work experience and education. Professionals and certain administrative positions don’t require an entrance exam or written test. They are rated and hired strictly on their prior work experience and education.

The Postal Service schedules exams for applicants who apply for specific jobs online at http://www.usps.com/employment. Exams are scheduled within 14 days from the date you first apply and you can use that same exam results to apply for other vacancies.

The 473 Postal Examination covers the following entry level positions:

  • City Carrier
  • Mail Processing Clerk
  • Mail handler
  • Sales, Services, and Distribution Associate

The 473 Postal Examination covers the majority of entry level hiring, although some offices also maintain custodial registers which, by law, are reserved for veterans’ preference eligibles. The USPS also maintains motor vehicle and tractor trailer registers and some highly skilled maintenance positions such as building equipment mechanic, engineman, electronics technician, and general mechanic. All the skilled maintenance positions require examination 931. A separate announcement, examination 932, is required for Electronics Technician positions.

Eight sample exams are presented in Chapter Four of Post Office Jobs, and a sample 473 Battery Test is included in Chapter Five, along with a comprehensive study guide. The 473 examination and completion of forms will require approximately three hours. Jobs with the U.S. Postal Service are highly competitive due to the excellent salary and benefits offered. It’s essential that you pass the test with the highest score possible to improve your chances. The higher your score the better chance of being hired.

Citizenship

Applicants do not have to be U.S. citizens. If you have permanent alien resident status in the United States of America or owe allegiance to the United States you can apply for Postal Service jobs.

 

Physical Requirements

Physical requirements are determined by the job. Carriers must be able to lift a 70-pound mail sack and all applicants must be able to efficiently perform assigned duties. Eyesight and hearing tests are required. Applicants must have at least 20/40 vision in the good eye and no worse than 20/100 in the other eye. Eyeglasses are permitted.

State Driver’s License

Applicants must have a valid state driver’s license for positions that require motor vehicle operation. A safe driving record is required and a Postal Service road test is administered for the type of vehicle that you will operate.

Drug Testing (Substance Abuse)

The Postal Service maintains a comprehensive program to ensure a drug-free workplace. A qualification for postal employment is to be drug free, and this qualification is determined through the use of a urinalysis drug screen. When you are determined to be in the area of consideration for employment, you will be scheduled for a drug screening test.

 

Rural Carrier Update

The Postal Service eliminated the Rural Carrier 460 exam in 2008. They must now take the same 473 exam that mail carriers and handlers must pass. You will find rural carrier jobs listed on the Postal Services job search page and you can sort by Sate and city.

This information is excerpted from the all new fourth edition of Post Office Jobs. This title includes everything you need to land a Post Office job. You can also visit your local Library’s Reference Department to review this informative book, call 1-800-782-7424 to order a copy by phone or order on-line.